Making your clinic work smarter

Every component of the system is pre-configured to match the user’s specialty or the clinic’s specific requirement:

• Displays only the most essential data and action buttons for a clutter-free experience.
• Navigation menus customized with action buttons specific to your job role.
• Purpose-built templates for capturing patient data relevant to your field. Create and finalize documentation in seconds.

Two-Click Patient Onboarding Add new patients instantly. By simply entering a personal identification code, the system retrieves the patient’s full details—including name, health insurance status, contact information, and primary care provider—directly from national registries.

Comprehensive Health History Overview

• Unified Health Record: View a consolidated timeline of medical events from both internal clinic records and external national sources.

• Smart Organization: Browse events by timeline, medical history, specific diagnosis, or specialty.

• Powerful Search: A “Google-style” search and filtering engine for navigating through all internal and external patient data.

Patient Documentation & Clinical Data

• Flexible Input Methods: Record patient notes manually, via pre-defined templates, or through integrated voice recordings.

• Instant Documentation: Pre-filled templates allow for the immediate generation of lab orders, prescriptions, referrals, and other standard medical documents.

Automated Data Synchronization

• Background Registry Queries: Vital patient information is retrieved from national registries in the background (based on user settings), ensuring instant access to critical data.

• Automated Lab Results: Results appear in the system automatically. To ensure patient safety, any results falling outside the normal range are clearly highlighted for immediate attention.

• Automated Insurance Verification: Real-time checking of health insurance validity and benefit entitlements.

• Automated Billing: Services are automatically added to the Health Insurance Fund invoice during routine clinical actions, such as issuing prescriptions, documenting immunizations, or processing referral responses.

• Flexible Invoice Management: Generate and submit claims to the Health Insurance Fund either fully automatically or via manual review for added oversight.

Tailored for Primary Care Centers

• Proactive Care Management: The patient dashboard displays a prioritized list of required quality-of-care actions for chronic patients and pediatric cases.

• Comprehensive Pediatric Care: A streamlined, overview-driven approach to managing child health examinations.

• Quality Assurance System: A dedicated interface that identifies outstanding clinical tasks for all patients requiring attention.

• Targeted Patient Engagement: Easily send appointment invitations to specific patient lists via SMS or email, including integrated links for online booking.

• Seamless Service Capture: Health Insurance Fund services are automatically logged to the invoice through various activities, including consultations, immunizations, prescriptions, AUDIT testing, and referrals.

Online Booking & Scheduling

• Seamless Website Integration: Integrates directly with your clinic’s website and supports all standard payment methods.

• Automated Patient Journey: Automatic appointment confirmations, reminders, follow-ups, and surveys sent via SMS or email.

• Automated Pre-Visit Data Collection: Streamline your workflow by linking digital intake forms and health questionnaires to specific visit types.

• Smart Calendar Syncing: Appointment confirmations sync directly to the patient’s Google Calendar, significantly reducing patient no-shows.

• Real-Time Clinician Updates: Calendar integration keeps clinicians updated on the go, with schedule changes appearing on their mobile devices in real-time.

Telemedicine Integration

• Secure Virtual Care: Built-in support for encrypted video consultations and secure messaging with patients.

• Verified Patient Access: Telehealth services (such as patsient.ee) are restricted exclusively to verified patients.

Patient Engagement

• Automated Multi-Channel Notifications: Send automated emails and SMS for appointment reminders, test results, recalls, screenings, promotional campaigns, and more.

• Instant Prescription Alerts: Automated messaging triggered immediately upon issuing a prescription.

• Multilingual Support: Automated notifications are delivered in the patient’s preferred language.

• Dynamic Content: Procedure-specific instructions and information can be automatically embedded into appointment confirmation letters.

• Instant Messaging Tools: Powerful quick-action tools for sending manual email or SMS notifications instantly when needed.

Paperless Workflow & Digital Forms

• Go Paperless: Replace physical paperwork with digital consent forms, health declarations, and contracts.

• Secure Web Access: Patients receive unique, secure links to complete forms online at their convenience.

• In-Clinic Digital Intake: Forms can also be completed on-site via clinic tablets or through the secure patient portal.

• Seamless Data Integration: Patient responses are automatically saved directly to their health record. Completed documents can be digitally signed and securely forwarded via email.

Secure Cloud Infrastructure

• Unlimited Cloud Storage: Secure, scalable storage for all medical imaging, documents, and clinical data.

• PACS Archiving: Automated generation of DICOM messages for seamless integration with Picture Archiving and Communication Systems (PACS).

• Certified EU Data Residency: All client data is hosted in high-security, certified data centers located strictly within the European Union.

• Strict Access Governance: Data access is governed by rigorous legal agreements between Connected OÜ, our clients, and our employees. Only authorized users can access the system via secure authentication, with every access event fully logged.

• Resilience & Backup: Real-time data replication is complemented by nightly off-site backups. We ensure a full data recovery window of up to 7 days.

Regulatory Compliance & Integrations

• Full Legal Compliance: Our platform is fully compliant with Estonian national regulations and EU standards (including GDPR).

• Seamless Ecosystem Integration: Deeply integrated with all primary national registries and public health services to ensure a smooth flow of data.

Inventory & Order Management

• Real-Time Stock Updates: Maintain absolute visibility with live inventory tracking and updates.

• Multi-Location & Vendor Support: Seamlessly manage multiple warehouses, clinic branches, and suppliers within a single interface.

• Low-Stock Alerts: Automated notifications for low inventory levels to ensure timely reordering and uninterrupted service.

Billing & Payment Processing

• Certified POS Integration: A fully integrated Point of Sale system with support for modern payment terminals. Our platform is fully compliant with the EU eIDAS regulation for electronic identification and trust services.

• Online Pre-Payments: Securely collect upfront payments during the online booking process to reduce cancellations and secure your revenue.

• Private Insurance Integration: Built-in capability for private insurance integrations, enabling automated claims processing and faster reimbursements.

Multilingual Support

• Localization for Staff: The user interface is available in Estonian, English, German, Russian, and Finnish.

• Patient-First Communication: Patients receive automated emails and SMS notifications in their own preferred language, ensuring clarity and professional care.